Professional Technical Writer, Gainwell Technologies, Maintenance and Operations

March 2019–September 2025

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I worked for the quality department ensuring that the subsystems that I am assigned to are following the waterfall Software Document Lifecycle process.

• Review and edit nodes for grammar, spelling, and punctuation errors in the Application Lifecycle Management (ALM) system.

• Scribe, present using Microsoft Teams, and generate documents that involve system change requests and work requests during work product reviews.

• Send out email reminders to the teams to review documentation before the work product reviews, system change requests and check to see if there is any information that is unclear and/or missing.

• Create linked issues in ALM if there are functional issues in the documentation.

• Collaborate with Business Analysts, Software Engineers, Testers, Database Administrators, and other subject matter experts in work product reviews to ensure that the documents I edit and generate are clear, accurate, cohesive, and consistent with the Gainwell style guide and the Chicago style manual.

• Meet all deadlines and ensure that the following deliverables meet Gainwell's quality standards: Requirement Design Documents, Defect Analysis Documents, Technical Design Documents, Test Plan Documents, Update Technical Artifacts, Enhancements, Defects, Problem Tickets from ServiceNow, Detailed System Designs, and User Stories.

• Evaluate deliverables for grammar, spelling, and punctuation errors.

• Attend code reviews and ensure that the Software Engineers include proper documentation such as requirement traceability matrices and unit test results in ALM before the code review.

• Document work product review information (participants, dates, review times) in SharePoint and in a Metric Tracking Excel spreadsheet.

• Ensure that objects from my assigned subsystems that have been released into Production are located in Project Workbook.

• Reach out to teams to ensure that the system objects are all located in Project Workbook. Once updates are made in Project Workbook, then I add the system objects (windows, letters, database tables, etc.) and change orders to the Detailed System Design books, which are a comprehensive collection of system objects and change orders that are in production for each subsystem.

 

University of Arkansas for Medical Sciences, Special Procedures Technician (Cell Therapy)

September 2016-April 2019

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• Process, receipt, and release hematopoietic stem cell blood products as stated in the standard of operations.

• Perform flow cytometry on stem cell blood products.

• Thaw blood products for infusion.

• Document patient information, donor eligibility, chart preparation, and review in an accurate and timely manner.

• Perform quality control procedures for both the equipment and laboratory.

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Simmons Bank, Technical Writing Intern

January 2016-March 2016​

 

• Rewrote and edited job descriptions using existing templates and notes gathered from key contributors in the financial business.

• Ensured that a common structure and tone was used that appealed to the end users of the job role project.

• Questioned SMEs to gain clarification on job details when needed.

 

 

University of Arkansas for Medical Sciences, Patient Care Technician

June 2011-October 2012

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• Helped patients with activities of daily living such as bathing, grooming, feeding, etc. in a medical specialties unit.

• Assisted nurses with patient admissions/discharges.

• Performed venipuncture, obtained vitals, and blood sugar levels on patients.

• Conveyed technical information, written and oral, to patients and coworkers in a clear, concise manner.

• Maintained confidential patient information, such as vital signs, in an EMR system.

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Baptist Medical Center, Patient Care Associate

February 1999-May 2009

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• Assisted patients with activities of daily living such as bathing, grooming, toileting, etc.

• Obtained patients' vital signs and blood sugar levels.

• Assisted nurses with dressing changes and patient admissions/discharges.

• Helped improve and maintain high patient satisfaction scores.

• Trained and mentored nurse assistants.

• Created trusting relationships with patients and fellow co-workers.

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